Virtual Health Services

Members with telehealth benefits can also reach out to their own network physician (PCP) to ask whether their office has telehealth options. Some clinics have their own telehealth services where you can speak to your own network doctor. Members can also choose a network PCP from Louisiana Blue’s provider directory and confirm virtual care options.

Some providers and care teams are able to collect and study your health data. They can use this data to make a treatment plan just for you and help you manage your care. Louisiana Blue health plans do not cover this service today, but we may in the future.

Telehealth is an easy and convenient way to be treated for minor illnesses, like cough, sniffles, fever, pinkeye or a rash. Members can also access behavioral health services online. All you need is a computer, tablet or smartphone with internet access and an account with a healthcare provider.

Louisiana Blue members can call the number on their ID card to learn about their telehealth benefits. Those with telehealth coverage have two options for seeking this convenient care—from anywhere!

Louisiana Blue will end its use of the BlueCare telehealth platform and mobile app effective Nov. 30, 2025. Beginning Dec. 1, 2025, members will be able to get all services they previously received using BlueCare with in-network providers.